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Customer Support Representative

 

WANTED: Highly Skilled & Empowered
Customer Support Representatives


Do you live to deliver WOW service? Do you truly love working in customer support? Is compassion for others rooted in who you are? Would you like to love your work, be part of a superstar team… and be recognized, rewarded and appreciated?

If so, we definitely want to hear from you!

My name is Heather Mogollon and I’m the Operations Manager here at the Healthy Back Institute. I oversee the core operational areas of our business: Customer Service, Fulfillment & Inventory of our products.

We are on a mission to change the way people think about health and fitness. And in the process, we’re excited to help literally millions of people live pain free and in optimal health - safely and naturally.

Everything that happens at the Healthy Back Institute is rooted in our core values: Helping People, Trust, Service, Family and Being Great! These are the foundations of how we serve our customers, as well as how we treat each other. You can learn more about our Company Values here.

As a result of our efforts to change lives, we’re experiencing tremendous growth and are in need of enthusiastic, highly skilled and experienced customer service representatives who are passionate about helping people and delivering exceptional customer satisfaction.
 

Position Summary

This is a full time, virtual work from home position. As our next Customer Support Representative you will:

  • Respond to customer requests by exercising prompt, clear and fair communication while always maintaining an Upbeat, Positive, Can Do Attitude!
    (Methods include Phone, Email, Help Desk Tickets and Mail-in Requests)
  • Spring into action, proactively identifying solutions, using our CRM System to gather information, troubleshoot and problem solve.
  • Take a self-empowered approach, thinking on your feet to resolve every issue, and always follow through.
  • Document your unconventional, superior service, by accurately recording interactions, details of inquiry, comments or complaints as well as the customer-focused support you provided.
  • Quickly become an expert on all of the Healthy Back Institute's products and services, easily responding to product support questions and issues.
  • Become the "Voice of the Customer," working with the team to refine problem areas and drive continuous service improvements for our customers.

    The Successful Candidate Must Have These Attributes / Skills / Knowledge:

     
  • Ability and drive to really listen to customers with curiosity, attentiveness and compassion.
  • Excellent English skills: reading, writing and speaking.
  • Proven track record of Customer Service experience (3 Years Minimum)
  • Be kind, friendly and genuinely love interacting with and helping others.
  • Motivated self starter and proactive problem solver. Always strive to solve problems the first time so customers have an effortless experience every time.
  • Goal oriented, striving to surpass industry standards.
  • Ability to work both independently and collaboratively, always  behaving in a positive and professional manner.
  • Keeps their cool! A calming, compassionate presence remains firmly in place even when things get a little hectic.
  • One Word: Tenacity!
    We want an agent who refuses to just do the "status quo" when it comes to helping people out. You must always strive to go above and beyond what's expected. And whatever you do must have a positive emotional impact on the receiver.

    We are not your average company, our products and service are certainly not average, and we don't want our customer support representatives to be average. We expect every team member to deliver exceptional service.

The Ideal Candidate Will Also Have:

  • Prior experience with Zendesk Ticket Management Software
  • Ability to speak additional languages
  • Bachelor’s degree or equivalent
  • Experience working remotely and with virtual teams

Compensation: Will vary based on experience level and qualifications.
Range: $28,000 - $38,000 

 

Customer Service isn’t for everyone. It’s for driven, confident people who think on their feet, deliver top notch service and can rise to the challenge to advocate for customers. If you meet most - if not all - of our criteria above and this sounds like a great fit for you, we would love to hear from you. We can offer you the opportunity to work with and for great people in a company where you can  be recognized, rewarded and appreciated for making a real difference in the lives of others.
 

ABOUT OUR COMPANY:

The Healthy Back Institute is a fast growing publishing and consumer products company. We help people live without pain, naturally. We are not a “start up.” We’ve been in business for over 12 years and have nearly a million customers in over 125 countries around the world. We are stable, profitable and have no outside investors to interfere with our desire to provide the best experience on the planet for our customers.

One of the things that makes the Healthy Back Institute different from a lot of other companies is that we value each other, family and having fun. We don't want to become one of those big companies that feels corporate, boring and limited. We want to be able to laugh at ourselves. We look for fun, humor and growth in our daily work. We constantly challenge and stretch ourselves, constantly promoting growth and learning. We are more than just a team, we are a family, supporting and encouraging each other’s lives personally and professionally.

 

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