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Customer Retention Agent - (Virtual)

Customer Retention Agent

WANTED: An ALL-STAR Virtual Team Member to Help Our Customers Long-Term!

Who we are- what we do.

Healthy Back Institute is a health & wellness, direct marketing & E-commerce platform helping MILLIONS of people worldwide live without pain, naturally and safely. We do this via cutting-edge educational information, breakthrough products, and by providing truly loving care and service to our online E-commerce customers.

Here at the Healthy Back Institute, we are on a mission to change the way people think about health and support people in their journey to live a pain-free life, naturally.

Everything that happens at the Healthy Back Institute is rooted in our core values:

Helping People, Trust, Service, Family, and Being Great!

These are the foundations of how we serve our customers as well as how we treat each other.

Our mission is to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, teach, and grow. We continually invest in creating outstanding work experiences and endless development opportunities. Employees come to work motivated and proud to be on our team. We want you to be your best and feel your best, always.

Here's a quick summary of what we're looking for:

Our outstanding Retention Agents work hard to assist our customers throughout their wellness journey by supporting them to get fast, safe, and natural pain relief. All this by building positive relationships, listening to concerns, and addressing issues. EMPATHY is KEY! 

As a part-time employee, you will play an essential role in driving the continued health of our wonderful customers by educating them on our product line. In fact, a MASSIVE amount of our saved sales are generated by simply educating customers on how to use our products best!

Here's what we expect of you:

  • Drive revenue and retain customers by meeting daily sales goals.
  • Provide exceptional and empathetic service.
  • Introduce and educate other unique products from the HBI line.
  • Use detail orientation and precision when recording notes for each account.
  • Use data and metrics to maintain low levels of refund rates, high levels of call saves, and other revenue-generating goals.
  • Celebrate customer success stories by communicating them to the HBI team.
  • Participate in ongoing coaching and feedback to support new skill development, recognition of achievement, and suggestions for performance improvement.
  • From your home office, partner closely with the Team Lead, and other agents, to collaborate on best practices, share ideas and stay up to speed on current processes.

Technical and On the Job Experience (required):

  • Minimum of 1 year performing inside sales work with proven experience in driving company growth.
  • Minimum of 1 year providing exceptional customer service and/or retention-related tasks.
  • Minimum of 1 year working in a completely remote/virtual environment from your home.
  • Strong organizational and communication skills and likes the challenge of saving a sale.
  • Highly motivated to demonstrate a passion and enthusiasm for HBI products.
  • Proficiency with technology to include various CRM's, the complete Google Suite.
  • Must have the ability to work a rotating Saturday shift or as needed.
  • Must have the ability to work evening shifts, as required.

What Will Make You Stand Out:

  • You come from a Sales and Customer Service Background
  • You have some direct customer retention experience.
  • A passion for health and wellness and experience in the natural supplement or nutrition industry.
  • A genuine desire to HELP other human beings.

Essential Requirements necessary to do this job effectively:

  • Must be able to pass several skills tests as part of the interview process, including a typing speed of 30 WPM
  • Effectively communicating and collaborating with team members via Video Meetings, Messaging Systems, Email, and phone.
  • The ability to communicate effectively in written and verbal form.
  • Understanding of and the ability to meet basic sales metrics.
  • Ability to work independently and take the initiative to learn with minimal direction.
  • Ability to develop positive relationships quickly.
  • Ability to appropriately control emotions and respond accordingly to the situation.
  • Must maintain a positive and eager attitude.
  • Must be able to sit for long periods of time.
  • Favorably passing a background and reference check.

Are you still here? Are you still interested? Then we should talk!

If you feel like you're that ALL STAR team member we're looking for, I want to hear from you… please fill out the online application ASAP… I'd love to learn more about you and see if we think it's a mutual match. 

What You’ll Get to Do:

Why You’ll Love It Here:

  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind people, leaders, and teams – people you can be proud to work with.
  • The Mission. At HBI, we are relentlessly focused on helping people live pain-free lives.  It feels good to serve others – and HBI is the leader in helping people live their lives pain-free.
  • The Values. The opportunity to make a difference with teammates who believe in our core values of- Helping People, Trust, Service, Family, and Being Great!
  • The Benefits:
    • A healthy work/life balance and flexible schedule
    • Remote/virtual work from home position
    • Medical, dental, vision insurance (full time only)
    • 401K Retirement Plan
    • Life and disability insurance
    • Flexible PTO (full time only)
    • Paid travel
    • Paid continuing education
    • Performance-based bonuses
    • Discount on HBI products
    • An amazing team-centered culture felt at all levels of the company!

Please get to know us!

I encourage you to click on the links below and get to know us better!

 

Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we cannot follow up with each candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. If you do not answer ALL the application questions, you will not move forward in the candidate selection process.

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Close:

HBI is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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