Customer Retention Agent
WANTED: An ALL-STAR Virtual Team Member to Help Our Customers Long-Term!
Who we are- what we do.
Healthy Back Institute is a health & wellness, direct marketing & E-commerce platform helping MILLIONS of people worldwide live without pain, naturally and safely. We do this via cutting-edge educational information, breakthrough products, and by providing truly loving care and service to our online E-commerce customers.
Here at the Healthy Back Institute, we are on a mission to change the way people think about health and support people in their journey to live a pain-free life, naturally.
Everything that happens at the Healthy Back Institute is rooted in our core values:
Helping People, Trust, Service, Family, and Being Great!
These are the foundations of how we serve our customers as well as how we treat each other.
Our mission is to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, teach, and grow. We continually invest in creating outstanding work experiences and endless development opportunities. Employees come to work motivated and proud to be on our team. We want you to be your best and feel your best, always.
Here's a quick summary of what we're looking for:
Our outstanding Retention Agents work hard to assist our customers throughout their wellness journey by supporting them to get fast, safe, and natural pain relief. All this by building positive relationships, listening to concerns, and addressing issues. EMPATHY is KEY!
As a part-time employee, you will play an essential role in driving the continued health of our wonderful customers by educating them on our product line. In fact, a MASSIVE amount of our saved sales are generated by simply educating customers on how to use our products best!
Here's what we expect of you:
Technical and On the Job Experience (required):
What Will Make You Stand Out:
Essential Requirements necessary to do this job effectively:
Are you still here? Are you still interested? Then we should talk!
If you feel like you're that ALL STAR team member we're looking for, I want to hear from you… please fill out the online application ASAP… I'd love to learn more about you and see if we think it's a mutual match.
What You’ll Get to Do:
Why You’ll Love It Here:
Please get to know us!
I encourage you to click on the links below and get to know us better!
Please Note: Before applying for the role, know that we take hiring very seriously. Interviewing with us may include video and phone interviews, assessments, projects, and scenario-based situations. Although we cannot follow up with each candidate, we do our best to run a thorough process for candidates with whom we identify a potential fit. If you do not answer ALL the application questions, you will not move forward in the candidate selection process.
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HBI is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.